Maintenance & Technical Support

Digital Planning

Maintenance & Technical Support

I.T Solutions Provider

DPITS provides technical support services for its products and clients several support services plans, which are designed to meet the individual needs of companies or organizations who wish to avail of technical support services 7 days a week, 24 hours a day. Request for technical support are made through telephone, fax or e-mail. DPITS will provide support via telephone instructions and if required, will send its customer service representative to the client’s location to correct the problem on site. Clients have the option to avail DPITS technical support services when the warranty period expires.

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Network & Communication Applications:

Troubleshooting client workstations and servers as needed Troubleshooting connectivity between clients and servers Backup/restore of information store and reviewing backup logs Setting up, configuring and troubleshooting mailboxes as needed Setting up, configuring and troubleshooting client workstations as neededModify users/groups/permissions as needed Check system health of domain logon/ISA server Review virus detection settings, anti spam setting and logs Update network notebook with any changes or report produced Array of network health test Install and configure application as needed Testing printers and network printing issues Resolving long standing issues with corporate servers as indicated by the designated contact Downloading, applying and monitoring windows updates for the network Monitoring disk space consumption, hardware utilization and license usage of the servers Defragmenting the information store data base as needed Scheduling periodic reboots of the servers Individual adds/moves/changes Propose future solutions and development of I.T infrastructure.

CCTV & Access Control System:

Check history of CCTV/ACS system since last maintenance service Visual inspection of all major CCTV/ACS components including cabling & connections where accessible for signs of deterioration or damage Check all CCTV/ACS control equipment (monitors, VCR, DVR, Multiplexer, Control Panel etc.) Check and clean cameras, lenses and housings as necessary. Check lenses for correct field of view and adjust as necessary Check pictures for correct field of view and adjust as necessary. Check and test remote signaling equipment (where fitted) Check recording and playback quality Check the satisfactory transmission of images to remote centre (where applicable) Repair any minor faults (where possible) Retrain the users on the use of the CCTV/ACS systems (if required) Log all test results Return the CCTV/ACS system to operational status.

Vehicle Tracking System:

Maintenance includes all procedures to be taken to ensure optimal working of the system which comprises a periodic preventive maintenance and troubleshooting actions in case of fault condition. It also includes providing maintenance to all of the three system components (hardware, software and digital maps). Maintenance excludes reinstallation of hardware, software or digital maps which results from customer’s misuse or his request after system been approved and delivered properly. Answering any technical question about hardware/software/digital maps issued by one of the personal(s) who is/are recognized by the customer to receive the tech. support, Geo-fence(s) adding/removing, Event-to-SMS adding/removing, Over-speed threshold(s) adding/removing, Idle trigger(s) adding/removing, Changing the friendly servers IPs, Changing the trusted SMS source numbers (which the device trust to send commands), Adding/removing any software advisories, Altering the vehicle aging options, Emigration to another Database engine (like changing from MS SQL to Oracle…etc).